Lela Aura Jewelry Warranty

At Lela Aura, we are dedicated to providing high-quality jewelry that you can cherish for years. We offer a 1-Year Warranty on our custom jewelry pieces.

Warranty Coverage:

• Manufacturing Defects: Covers issues such as broken chains, faulty clasps, or loose stones due to craftsmanship or material defects.
• Plating Wear: Includes coverage for wear on gold-plated items, provided the jewelry is properly cared for.

What’s Not Covered:

• Normal Wear and Tear: Surface scratches, discoloration due to exposure to chemicals, or damage from improper storage.
• Accidental Damage: Breakage caused by mishandling, such as dropping or bending the jewelry.
• Loss or Theft: Items that are lost or stolen are not covered.
• Modifications or Repairs by Third Parties: Alterations or repairs made by anyone other than Lela Aura void the warranty.

How to Initiate a Claim:

• Submit a Request: Email us at [support@lelaaura.com] with your order number, a description of the issue, and clear photos and videos of the affected jewelry.
• Assessment: Our team will review the claim to determine if the issue falls under warranty coverage. If eligible, we will provide a repair or replacement.
• Shipping: We will cover shipping costs for warranty repairs or replacements during the warranty period.

Important Notes:

• This warranty applies only to jewelry purchased directly from www.lelaaura.com.
• Warranty claims must be made within 1 year from the purchase date.
• The warranty is non-transferable and applies only to the original purchaser.
• Effective Date: August 26, 2024

Thank you for choosing Lela Aura Jewelry. We are committed to ensuring that your jewelry remains as stunning as the day you received it.