1. Processing

All orders are processed between Monday-Friday excluding holidays. Due to getting your custom items made perfect for you processing takes approximately 7-15 business days. Please wait until the last scheduled business day to see your tracking updated. For questions, please reach us at support@lelaaura.com.

 

2. Shipping

All orders ship via DHL, USPS & UPS which takes 5-7 business days to arrive after processing. We provide free shipping on all domestic orders.

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. Lela Aura can only ship to the valid address you entered at checkout, we are not liable if this information is entered in wrong on your end. Please double check your order details before finalizing your purchase. If your order is sent back to us under any circumstance including but not limited to an insufficient address, etc. we will issue you a credit subtracting a $12 shipping & processing fee for reshipment of your next order. 

We always recommend purchasing our Route shipping insurance at checkout so that we can refund or replace your order in the event that it is lost, stolen or damaged. Route shipping insurance fees are non-refundable. Customers that do not purchase shipping insurance at checkout must file a claim with the carrier to receive compensation in the event of a lost or stolen package as it is the fault of them.